Privacy Policy

Last updated: 10 September 2026

At Woma Woma, we take your privacy seriously. This Privacy Policy explains how Woma Woma Ltd (“Woma Woma”, “we”, “us” or “our”) collects, uses, stores and protects your personal information when you visit our website, contact us, make an enquiry, purchase our products or use our services.

This policy applies to personal information processed through our website and in connection with our commercial activities.

1. Who We Are

Woma Woma Ltd is a company registered in England and Wales.

Company number: 12498318
Registered address: 5 Brayford Square, London, E1 0SG
Email: beans@womawoma.co.uk

For the purposes of applicable data protection legislation, Woma Woma Ltd is the data controller responsible for the personal information described in this policy.

2. The Information We Collect

Depending on how you interact with Woma Woma, we may collect:

Identity and contact information, such as your name, company name, job title, email address, telephone number, billing address and delivery address.

Order and transaction information, such as products or services purchased, order history, delivery information and payment status.

Payment information. Payments may be processed securely by third-party payment providers. Woma Woma does not necessarily receive or store your full payment card details.

Enquiry and communication information, including information you provide when contacting us, requesting a quote, making a commercial enquiry or corresponding with our team.

Technical information, including IP address, browser type, device type, operating system and other information generated when you access our website.

Website usage information, including pages visited, interactions with our website, referral sources and other analytics information.

Marketing preferences, including whether you have chosen to receive communications from us and how you interact with those communications.

3. How We Collect Your Information

We may collect personal information directly from you when you:

• place an order;

• submit an enquiry or contact form;

• request a quote or information about our products or services;

• subscribe to marketing communications;

• contact us by email, telephone or other communication channels; or

• otherwise provide information to us.

We may also collect information automatically through cookies and similar technologies when you use our website.

In some business-to-business contexts, we may receive professional contact information from publicly available sources, business partners, referrals or other legitimate business sources.

4. How We Use Your Information

We only process personal information where we have a lawful basis to do so.

We may use your personal information to:

Provide products and services.
We use your information to process orders, arrange deliveries, respond to enquiries, provide quotes, install or service equipment, manage customer accounts and otherwise fulfil our contractual obligations.

Our lawful basis is usually the performance of a contract or taking steps at your request before entering into a contract.

Manage our business relationship with you.
We may use your information to communicate with you about orders, services, accounts, support requests or other matters relating to our relationship with you.

Our lawful basis may be contractual necessity or our legitimate interests in operating and managing our business.

Process payments and maintain financial records.
We process relevant information for payment administration, accounting, tax and fraud-prevention purposes.

Our lawful basis may be contractual necessity, compliance with a legal obligation or our legitimate interests.

Improve our website, products and services.
We may analyse how visitors use our website so that we can improve functionality, performance, content and customer experience.

Depending on the technology involved, our lawful basis may be consent or our legitimate interests.

Send marketing communications.
Where permitted by law, we may contact you about Woma Woma products, services, news or offers that may be relevant to you.

Where consent is required, we will obtain it before sending marketing communications. In other circumstances, particularly certain business-to-business communications, we may rely on legitimate interests where permitted by law.

You can opt out of marketing communications at any time.

Protect Woma Woma and our customers.
We may use information to detect fraud, protect our systems, enforce our terms, resolve disputes and establish, exercise or defend legal claims.

Our lawful basis is generally our legitimate interests or compliance with legal obligations.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and, where applicable, support analytics and marketing.

Some cookies are strictly necessary for our website or online services to function and may be used without consent where legally permitted.

Non-essential cookies, including certain analytics, advertising and tracking technologies, will only be used where the required consent has been obtained.

You can manage your preferences through the cookie controls available on our website.

Further information about the cookies we use may be provided in our Cookie Policy or cookie preference centre.

6. Marketing

We may use your contact details to send information about Woma Woma products, services, events, offers or other relevant updates.

We will comply with applicable data protection and electronic marketing laws when doing so.

You can unsubscribe from email marketing at any time by using the unsubscribe link included in our messages or by contacting us at beans@womawoma.co.uk.

Opting out of marketing communications will not prevent us from sending service-related communications where these are necessary to fulfil an order, provide a service or manage our relationship with you.

7. Who We Share Information With

We may share personal information where necessary with trusted third parties that help us operate our business, including:

• website, hosting and e-commerce providers;

• payment processors;

• delivery, logistics and fulfilment providers;

• IT, cloud and security providers;

• email and communications platforms;

• analytics and marketing providers;

• professional advisers such as accountants, lawyers and insurers;

• coffee machine manufacturers, service partners or other suppliers where necessary to deliver a requested service; and

• government authorities, regulators or law enforcement bodies where required by law.

Third parties processing personal information on our behalf are expected to use it only for the purposes for which it has been provided and to protect it appropriately.

We do not sell personal information.

8. International Transfers

Some of the service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that it receives a level of protection consistent with applicable data protection law.

This may include relying on adequacy regulations, approved contractual safeguards or other lawful transfer mechanisms.

Where European Economic Area data protection law applies, appropriate safeguards will also be used for transfers outside the EEA where required.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contracts, providing customer service and meeting accounting, tax, legal or regulatory requirements.

Different categories of information may therefore be retained for different periods.

When personal information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

10. How We Protect Your Information

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, accidental loss or destruction.

Access to personal information is limited to people and service providers who need it for legitimate business purposes.

No internet-based system can be guaranteed to be completely secure, but we review our practices and security measures as appropriate to the nature of the information we process.

11. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

• be informed about how your personal information is used;

• request access to the personal information we hold about you;

• request correction of inaccurate or incomplete information;

• request deletion of your personal information in certain circumstances;

• request that processing of your information be restricted;

• object to certain processing, including direct marketing;

• request portability of certain personal information;

• withdraw consent where processing is based on consent; and

• raise concerns about certain forms of automated decision-making.

These rights are subject to legal conditions and exemptions and do not apply in every circumstance.

To exercise your rights, contact us at beans@womawoma.co.uk.

We may need to verify your identity before completing a request.

12. Automated Decision-Making

Woma Woma does not ordinarily make decisions about customers or website users that produce legal or similarly significant effects based solely on automated processing.

If this changes, we will provide appropriate information and safeguards as required by law.

13. Children

Our website, products and commercial services are not specifically directed at children, and we do not knowingly seek to collect personal information from children through our website.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

Woma Woma is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy information provided by those organisations before providing personal information to them.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal obligations.

The latest version will be published on our website with an updated revision date.

16. Contact Us

If you have any questions about this Privacy Policy, how Woma Woma uses your information or your data protection rights, please contact:

Woma Woma Ltd
5 Brayford Square
London
E1 0SG
United Kingdom

Email: beans@womawoma.co.uk

You also have the right to raise a complaint with the UK Information Commissioner’s Office (ICO) if you have concerns about how your personal information has been handled.